Job Description

Front Line Specialist

As a Front Line Specialist, you'll be the first point of contact for our valued customers. Your role is essential in ensuring each customer has a positive and seamless experience at Midas.

Here's what you can expect when you join us:

• Competitive pay with opportunities for growth.
• Free uniforms.
• 5-day work schedule, Monday-Saturday, 8:00 AM - 5:00 PM, with Sundays always off.
• Paid holidays and vacation time (5 paid holidays and 4 vacation days annually).
• Birthday off upon request because you deserve to celebrate!
• Daily overtime opportunities to maximize your earnings.
• Work in a clean, organized, and professional shop with modern equipment and tools.
• Access to state-of-the-art shop tools, scanners, and cooling systems in the bays for comfort.
• The chance to build strong customer relationships at a busy, high-performing location with a 4.6-star Google rating.
• Adaptive learning training program: daily 3-5 minute training sessions with the opportunity to earn reward points.
• ASE certification incentives: earn a $1.50 raise for each ASE certification, including the C1 Service Consultant ASE, and we'll cover the cost of testing.
• Discounts and opportunities to work on your own vehicle.
• Be part of a supportive team environment that celebrates success and offers growth opportunities.
• Join a AAA-approved repair shop known for excellence and a stellar reputation.

Key responsibilities include:

• Greet customers warmly and professionally, making them feel valued and welcome.
• Answer phone calls, schedule appointments, and manage the front desk efficiently.
• Listen to customer concerns and clearly communicate recommended services.
• Assist in maintaining a clean and organized customer waiting area.
• Collaborate with service advisors and technicians to ensure smooth workflow.
• Keep customers informed about the status of their vehicles and address any questions or concerns.
• Uphold Midas' commitment to exceptional customer service at all times.

What we're looking for:

• Previous experience in customer service or a similar role is preferred but not required.
• Strong communication skills with a friendly and professional demeanor.
• Ability to multitask and stay organized in a fast-paced environment.
• A passion for delivering exceptional customer experiences.
• Basic computer skills and familiarity with scheduling software are a plus.
• A positive attitude and willingness to learn and grow with our team.

Join us today: If you're a people person with a passion for customer service, we'd love to have you on our team! Apply now and take the first step toward an exciting career with Midas.

Compensation: $17.50 - $20.00 per hour

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